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Clear answers to the most common questions about bookings, payments, gift cards and travel.
You request availability for a stay or an experience. We review your request and reply with the details and a secure link. You then log in or create an account and complete your booking.
Payment happens only after we confirm availability and you receive your secure link. Your place is reserved once payment is confirmed, and we then personally confirm the experience.
A gift card is valid for twelve months and can be used across destinations and experiences. You receive a secure code to redeem at checkout, choosing the date and place.
Yes. From your personal area you can request to reschedule the date or switch to another experience, subject to availability.
R-Ustica currently welcomes up to two guests per stay, in a single double room.
Accessibility varies by experience. Tell us your needs in the request and we will do our best to accommodate them or suggest a suitable alternative.
Yes. You can buy for an external recipient and add a personal message. We won't email them — you can share it whenever you prefer.
After 12 months the gift card expires and cannot be used. We recommend using it in time. If expiry is approaching, contact us for alternatives.
Absolutely. A gift card is valid for 12 months across all destinations and experience types. Redeem whenever you want for whichever experience you prefer.
After purchase the code is emailed to you. You also find it in your personal area under 'My gift cards' — the code is hidden for security, but you can click to reveal and copy it.
Don't worry. You can always log in to your personal area and find the code in the gift cards section. If you still have issues, contact us and we'll help you recover it.
A gift card is non-refundable and designed for use. If you have special circumstances, contact us and we'll find a solution together.