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This policy describes cancellation, refund and rescheduling conditions.
This is a baseline policy provided in good faith. Have it reviewed by a qualified professional before launch.
Cancellation conditions depend on the experience and timing. We always aim to find a fair solution, including rescheduling where possible.
From your personal area you can request to reschedule or switch experience, subject to availability.
Gift cards are valid for twelve months from purchase and cannot be exchanged for cash.
In exceptional circumstances, such as adverse weather affecting a scheduled experience, we will offer a new date or an appropriate solution.
Last updated: June 1, 2026